Refund Policy

Once the order is confirmed, we will not accept cancellation or modification for any reason.
Once the order is confirmed, we are not able to cancel or change in any condition.

We only accept returns on non-discounted items, unopened/unused orders placed within 10 days after purchase. If the products arrived damaged in any way, please communicate with us by emailing to info@filtersofficial.com/ whatsapp +852 56113306 .

We do our best to ensure the quality of the product by double-checking the product before delivery. If the item is damaged upon delivery, please email info@filtersofficial.com or WhatsApp to +852 56113306 within 10 days after the item arrives to notify us of the damaged condition and attach a photo so that Discuss about exchange arrangements. Please note that all packaging must be kept intact and a receipt presented, otherwise we reserve the right to refuse an exchange. After the inspection, we will arrange for you to replace the same item (refunds, replacements with other items will not be accepted). Items that do not meet the requirements will not be accepted for replacement and will be returned to the customer as is.

FILTERS reserves the right to amend all terms and conditions without prior notice.
If there is any dispute, FILTERS will make the decision as the final result.

FILTERS reserves the right to amend the terms and conditions without prior notice. Should there be any dispute, FILTERS decision would be final.